HP Printer Support Can't Identify PCL
Maverick: Welcome to HP Total Care for All-in-One products. My name is Maverick. How may I assist you today?Will Perry: I hava one, hopefully simple, question... Which OfficeJet printers support PCL5
Maverick: Could you please elaborate the issue, which would allow me to understand the issue better?
Will Perry: I am looking to purchase 5 or more OfficeJet Printers but the software I am printing with requires PCL5 compatibility. Which OfficeJet models support PCL5?
Maverick: Could you please let me know in brief what is PCL5?
Will Perry: It is a printer language written by HP
Will Perry: You can get a more information here: http://www.webopedia.com/TERM/P/PCL.html
Will Perry: Is there someone there that is familiar with HP Printers?
Will Perry: Are you still there?
UPDATE: 2006-06-14 02:33 PM PDT
I contacted HP support again and this time spoke with Rebecca who was quite helpful and came back with a list of printer models that met my specifications.
UPDATE: 2006-06-15 09:46 AM PDT
I received this e-mail from HP today apologizing for the chat session that apparently got disconnected by accident and informing me that Officejets don't support PLC's
Dear Will,
This email is a follow-up to our recent Chat interaction. We regret the inconvenience caused due to incomplete chat session.
I would like to provide a resolution to the issue which we were troubleshooting in the chat session.
Will , I am sorry to inform you that our Officejet 's are not compatable with the PLC's and only few laserjets support them.
If the issue persists, please contact us by visiting the following Web site. We will be glad to assist you further.
http://welcome.hp.com/country/us/en/contact/chat_1.html
We are available 24hrs a day, 7 days a week to serve you.
Note: Please do not reply to this message. If you need further assistance, please return to our chat website for further support.
Regards,
Maverick
HP Total Care.
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
Labels: computers, hp, printers, tech support


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